Customer Complaint App-Indian Railways

Published on March 11, 2015 16:15:15 PM
Technology
Complaint Management System (Coms) –An Application Launched by Indian Railways on Monday helps the passengers to post complaints using their Smart phone’s.

The Coms enclose an online portal assisted by rationalized grievance redressal supervision and SMS facility.

Railway Minister Suresh Prabhu stated, "Complaints registered would be considered as the suggestion box”. The complaints are reviewed and users can keep a track of the status of the given complaint using the Unique ID.

For now the app is launched in the Android Platform and will soon be available on the other platforms like windows, Ios etc.